Privacy & Cookies

This Privacy Policy sets out what personal information the Robinson Jackson group of businesses collects and what it does with this personal information. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be used by us.

By using any Robinson Jackson website or service, you agree to be bound by this Privacy Policy. Robinson Jackson wants to offer you the best possible experience, and as a result of this, additional functions, features, products or services may be incorporated into Robinson Jackson’s websites from time to time. This may result in periodic changes to this Privacy Policy. This Privacy Policy may also be amended to reflect Robinson Jackson’s changing business needs. Therefore, please remember to refer back to this Privacy Policy regularly to review any amendments. By continuing to use this website and our services after changes have been made to this Privacy Policy you agree to be bound by the terms of this Privacy Policy as amended or updated from time to time.

Any questions regarding our Privacy Policy should be directed in writing to Robinson Jackson (Marketing), 2-4 Court Yard, Eltham, London SE9 5PZ

What does Robinson Jackson use your personal information for?

Robinson Jackson collects and uses your personal information to:

  • Customise the services we provide to you;
  • Carry out market research and tracking of sales data; 
  • Build a profile of interest preferences and browsing patterns; 
  • Send you information about our and third parties products and services (if you have chosen to receive such information); and 
  • Email you with property details and other property related information.

What personal information does Robinson Jackson collect?

Robinson Jackson collects personal information about you (including your name, address, telephone numbers, email address and other general lifestyle information) when you register as an applicant or client. Certain information is also collected automatically, as described later in this Privacy Policy.

Website usage data

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is recognised by our web server. We also automatically log the date and time of the page request, the type of website browser that you are using, the referring website (if any) and other parameters in the URL (e.g. search criteria).

We use this information to help us administer the site and to collect broad demographic information for aggregate use. We use this data to better understand website usage so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting. This information is only used to assist us in providing an effective service on our sites and will be attributed to you as an individual.

We may from time to time supply the owners or operators of third party sites from which it is possible to link to our sites with information relating to the number of users linking to our sites from their sites. You cannot be identified from this information.

Cookies

We may store some information (commonly known as a “cookie”) on your computer when you look at our website.

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work at www.allaboutcookies.org.

Robinson Jackson uses cookies to:

  • facilitate your use of our sites;
  • help us to provide you with the best level of service; 
  • monitor traffic.

You can erase or block cookies from your computer. To find out how to do this please see the “How to delete cookies” page on the www.allaboutcookies.org website or use your help screen or manual which should tell you how to do this. Please be aware that if you erase or block cookies or set your browser not to accept cookies then the majority of the website will be inaccessible to you.

Robinson Jackson may, in the future, use other tracking technologies and/or allow third parties to use cookies on this website. If this happens Robinson Jackson will update this Privacy Policy.

Improving our service

If you have agreed that we can, staff from Robinson Jackson, or from our agents, may contact you from time to time by e-mail, text, SMS message or by telephone in order to get your views and comments on the services we provide to you.

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Robinson Jackson may send you details of products and services which we think may be of interest to you.

You can opt out of receiving marketing and promotional materials from Robinson Jackson at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Disclosure of your information to others

We will sell your personal information to a third party as part of any sale of the assets or business of Robinson Jackson.

In addition, from time to time, Robinson Jackson may share the information you supply to us with selected third parties to enable them to send you information which may be of interest to you.

Agents

Robinson Jackson will share your information with its professional advisors, survey and research organisations and individuals and organisations that we employ to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and e-mail, providing marketing assistance in data analysis, handling credit card transactions, fulfilling orders, providing services, and following up on enquiries (including by phone, e-mail, text or SMS messages or, in writing). These agents have access to the personal information required in order to perform their functions.

Compliance with law

We will release your personal information where we are legally entitled to or obliged or required to do so by law (for example, if required to do so by a Court order or for the purposes of prevention of fraud or other crime). We may also exchange information with third parties for fraud protection and credit risk reduction.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by reference to the members web page where you can update or amend your information. If you have another query relating to your information, please contact us as in writing at Robinson Jackson (Marketing) at 292 High Street, Orpington, Kent, BR6 0NF.

Public forums and chat rooms

Robinson Jackson’s web sites may make chat rooms, forums, message boards, and/or news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information. Please keep in mind that whenever you voluntarily disclose personal information on line your information can be collected and used by others. Therefore, if you post personal information on-line that is accessible to the public, you may receive unsolicited messages in return. We cannot control the actions of any 3rd parties.

Third Party Sites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our sites and we recommend that you check the privacy policy of each site you visit.

Access rights

You have a right to access the personal data that is held by Robinson Jackson about you. To obtain a copy of this information please write to Robinson Jackson (Marketing) at 2-4 Court Yard, Eltham, London SE9 5PZ. Robinson Jackson will charge a fee of £10 for this. Please enclose this fee when sending your request to us.

Security

We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse.

References to Robinson Jackson represent one or more members of the Robinson Jackson group of businesses. For a full list of members please write to Robinson Jackson (Marketing), 2-4 Court Yard, Eltham, London SE9 5PZ.