Selling through us

When selling a property, a trusting relationship between you and your estate agent is without doubt the most important factor. At Robinson Jackson, we seek to look after your interests and will do our utmost to make selling your property as stress-free as possible. Most of our staff grew up in the area, so appreciate that behind every sale is a ‘human story’, something we feel is very influential in the way our company is run.

We always ask potential clients one important question before we start to talk about ourselves. “How can we help you?” Once we know what is important to you, only then will we explain the services we provide and how they will help you sell your property.  Below are frequently asked questions; The answers offer a great insight into Robinson Jackson and approach to sales and marketing. If you have any questions of your own or would like a FREE valuation please contact us.

How big is the company?

We have 30 branches and departments in prominent high street locations. This we feel is the perfect size; large enough to market your property effectively, small enough to maintain a first-class professional service. One or two offices and it is unlikely that your home will get enough exposure; 250 and you could become just a number in a system. To find your nearest branch click here.

Do you specialise in re-sale or other areas of the property market?

We have a rounded approach to the property market, as we find this helps offer our clients the best advice. We handle re-sale, lettings, property management, buy-to-let investments and new homes. Clients turn to us for every type of property advice all under one roof. This level of expertise on offer naturally attracts thousands of new clients every year.

Who owns the company?

The Robinson Jackson Group was created as a Partnership and it has always been a close-knit, family-run business with a friendly atmosphere. We operate on a No Sale, No Fee basis, which means there’s no greater incentive to sell your property at the best price and in a time scale to suit you. Our formidable sales team and marketing prowess has made us market-leaders for 50 years and we continue to go from strength to strength.

My friends have told me about your Sales Progressors, what do they do?

This unique service helps coordinate all parties once an offer is accepted. They are on hand to ensure your sale goes through smoothly. It’s a sad fact that across the UK, one in three sales fall through. We’re proud to say we buck this trend, thanks to the dedication of our very experienced Sales Progressors. Clients often say they are ‘worth their weight in gold’.

Will you be open and honest with me?

A very high percentage of our business is referred from satisfied clients. When they recommend Robinson Jackson to their friends and families one of the words they use is ‘trust’. Much of this trust stems from the fact that we are 100% open with clients. We think this is the best way of doing business.

If I sell through you, will you help me find somewhere to buy?

Anyone that sells through us will benefit from our ‘Premium Buyer Service’. When a property we know you’d be interested in hits the market, we’ll tell YOU before the general public. And if you have fallen in love with a property through another agent, we can negotiate on your behalf if required. Our unique position means we can manage both sale and purchase, which will speed up your move.

Can you make sure the legal side of our sale is straight forward?

Clients use our legal team as they’re competitive, straight talking and they work closely with our Sales Progressors. Together they will keep an eye on the conveyancing process, and where necessary will speed things up or slow things down to fit with your time frame. If the sale does not go through, you pay them nothing.

How will you make my home standout in the market?

We want your property to stand out in the market place so much so that we have our own a full-time Marketing, Design & Communication department. Sitting alongside the sales team, they will create the ‘Wow Factor’ for your home. From stunning property particulars to attention grabbing advertising, you can expect an exciting approach to marketing your home.

Can you take care of my mortgage?

Our in-branch advisors have been arranging clients’ mortgages for over 40 years. They provide a personally tailored service and secure £500m of mortgages annually from over 2,500 schemes, some of which are exclusively available to us. They can also advise you in respect of life assurance and pensions.

What can you offer me that no other agent can?

We like to think that we are an agency that does, rather than does not. Our latest innovation is the Robinson Jackson 'homemover' magazine, which is also available online and is the first of its kind in the local area. Exclusively published every two weeks, it includes our branch's hottest properties (including yours) and useful information for buyers and sellers. Read by more than 50,000 people, our magazine reaches buyers looking right across London and Kent.

The internet seems to be very influential, does this apply to property?

Our business has undoubtedly grown since we marketed property online. This is hardly surprising considering a staggering 500,000 users currently use robinson-jackson.com and it's growing all the time. Never one to rest on our laurels we continue to invest heavily in new technology; setting the pace with new innovations such as our iPhone App and iPAD presentation.

How will you handle the sales enquiries for my property?

We are available 8am to 8pm, seven days a week to make sure we never miss a lead or enquiry. That’s 84 hours a week selling properties like yours, which we believe is true value for money. Our staff will provide you with regular feedback, with all leads being vetted and qualified before formal offers are presented to you.

If you chose to put your property on the market with Robinson Jackson, you can expect a first-class professional service, coupled with an innovative approach to marketing that will deliver more viewings and if we find the right buyer, a call from us to say 'congratulations your property has been sold!' Click here to see what our clients say about our service.