LANDLORDS NOTICE BOARD

Update on gaining access to let properties

The suggested way of requesting access to a tenanted property has changed in line with The Property Ombudsman's Lettings Code of Practice.

Here at The Robinson Jackson Group we make it our priority to manage let properties in accordance to best professional practice, and therefore we report a change to the way landlords and letting agents should gain access to a tenanted property. The new suggestion, set out in The Property Ombudsman's Lettings Code of Practice, states we should write to tenants to gain their implicit consent before going in to a property. This is practice we are already following at The Robinson Jackson Group.

Although it has always been necessary to gain a tenant's permission before gaining access, it is the way permission is sought that has changed. It has been deemed that obtaining consent via text or verbally isn't good enough, and that in writing is the most acceptable form. Landlords and letting agents should also wait for the tenant to confirm in reply that access is granted before they gain entry.

There is also a reiteration of the timescales involved in accessing a let property that is occupied by tenants, which is an absolute minimum of 24 hours notice. The only instance this timeframe can be overridden is in an emergency situation (fire, flood, gas leak etc).

The Property Ombudsman's Lettings Code of Practice is a voluntary code that Robinson Jackson's Lettings Department follows in order to deliver a professional, legally-sound service.